RETURNS, SHIPPING & REFUNDS POLICY
Welcome to SJ Stationery and our website at www.sjstationery.co.uk (our “website”). This policy applies to all purchases you make from SJ Stationery, London, Greater London, UK, (“SJ Stationery”, “we”, “us”, “our”). It is your responsibility to read this policy.
By placing an order for any of our products, you represent that you have read this policy and that you agree to and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, please do not place an order with us.
If you want to contact us or if you have any questions, you can reach us by email using info@sjstationery.co.uk.
DELIVERY
All orders will be processed and shipped with our selected courier such as Royal Mail, as soon as possible. Once we have handed your order over to our courier, you will receive a shipping confirmation by email. Orders placed on a Saturday, Sunday or public holiday will not be dispatched until the next working day.
DELAYS
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on Saturday, Sunday, or Local/Public Holidays.
IMPORT DUTIES AND TAXES
If you order goods on our website for delivery overseas, additional import duties and taxes may apply and will be charged once the order reaches the specified destination. Any additional charges for customs clearance should be borne by you. We have no control over these charges and cannot predict what they will be. If these charges are not paid, your order may be returned to us and we will not be able to refund the shipping charges.
RISK OF LOSS
All items purchased are delivered under a shipping contract with our courier. This means that the risk of loss and title for these items passes to you upon delivery of your order to our courier. If you have not received your order within 25 working days of the dispatch date, please contact us. We ask that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we will not be able to track your order or issue a refund.
CHANGES AND ORDERS PLACED IN ERROR
If you have placed an order in error or you have made a mistake when placing the order, you must contact our customer service team as soon as possible within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.
CHANGE OF ADDRESS
We cannot change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.
REFUSE DELIVERY
If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.
ORDERS RETURNED TO US
If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.
RETURNS
Before requesting or arranging a return, please read the following information carefully.
Please note that Products Made to Order or Custom Made or Customized to your Specifications (“Bespoke”) cannot be canceled, exchanged, or returned, as we are unable to resell goods that have been specifically made to meet your specifications and requirements.
Refunds for bespoke items will only be considered in cases where the goods are not as described or fail to meet the specifications agreed upon at the time of purchase. Refunds for reasons other than defects or inaccuracies in description, such as changes in personal preference, style, or fit, are not valid.
If you believe you have received a defective bespoke item, please provide detailed information regarding the defect and any relevant evidence to support your claim. Our customer service team will guide you through the return process and coordinate the inspection and resolution of the issue.
REFUNDS
Refunds will be made to the same payment method used for the purchase. Refunds will be processed within 7 days and made to the payment method used at the time of purchase. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.
LATE OR MISSING REFUNDS
If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double check your bank account, and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.
HELP AND COMPLAINTS
If you have any questions about this policy or the information we hold about you please contact us by email using info@sjstationery.co.uk.
CHANGES
The first version of this policy was issued on Wednesday 10th of July 2024 and is the current version. Any prior versions are invalid and if we make changes to this policy, we will revise the effective date.